(FAQ) FREQUENTLEY ASKED QUESTIONS
What is the estimated time for shipping orders?
Please allow 2 to 3 business days for shipping and handling.
We are working to get orders out as quickly as possible.
Delivery times are 3 to 5 days, 5 to 7 days or 7 to 10 days.
Delivery time is on the order and shipping confirmation.
Lace front wig delivery time is 4 to 7 and or 7 to 10 days, depending on the vendor.
There are missing items in my shipment.
Your order may arrive in multiple shipments. If your order is cancelled it will be due to inventory availability or quantity restrictions. Please check your email shipment confirmation to see if any items were out of stock. If your item(s) go on backorder we will notify you of the item availability and the shipping date.
I need to track my order.
After your order is placed you will receive a shipment confirmation email with the tracking number(s) for your order once it has shipped. Orders may be fulfilled in multiple shipments so you may receive several emails.
If you need assistance with your order, please provide the order number and email: email@example.com and a customer care representative will assist you as soon as possible.
How can I change the shipping address on my order?
If your order has not shipped out you may submit a request to change the shipping address. Email customer service at: firstname.lastname@example.org.
If your order has shipped unfortunately we can not stop the shipment.
How can I modify the items and/or quantities on my order?
After and order is placed we can not change the quantities on the order. once an order is submitted, we have no way to change the quantity.
Why am I seeing a pending authorization and/or multiple charges on my credit card?
After your order is placed your credit card will show a pending authorization for the full amount of your total order. A charge will not be processed until your order has shipped. If your order ships in multiple shipments, you’ll see a charge for each of these shipments, but will never exceed your order total.
Will I receive a shipping notification?
Yes, a shipping confirmation email will be sent for each shipment. If your items are shipped in multiple shipments, a shipping confirmation will be emailed for each shipment.
If some items cannot be fulfilled, we will send you a final email detailing any items that maybe on backordered or cancelled.
I need to make a return.
Please visit our Returns & Exchanges page for more information.